Straight policies, stated up front

Support & returns

No fine-print surprises: here is exactly how returns, exchanges and custom items work.

Returns at a glance

Support

Products may be returned in new conditions only. If the item is received in unsatisfactory condition, we reserve the right to issue a partial refund or decline the return.
We do not provide free returns.
Return requests must be submitted within 30 days of the invoice date to be eligible for a refund. Returns will not be accepted beyond this period.
Get an RMA number from us first and write it clearly on the outside of the box. Returns without a visible RMA are refused by the warehouse.
The refund is based on the item's purchase price and is processed once the return is received. Shipping is not refundable. A 15% restocking fee applies to all returned orders - no exceptions. Keep your courier's tracking number so you can follow the return.
If you do not see a refund within 3 days of us receiving your return, contact us and we will assist you.

Exchanges work the same way: within 30 days of invoice, new condition, RMA first.
Exchanges will only be authorized for orders shipped incorrectly by our team.

Custom-made belts and cables are made to your specific measurements and are final sales. These items will not be accepted for return or exchanged no exceptions.
We request you to confirm your dimensions before you order. When in doubt, text us and we will assist you as best as possible to obtain the correct dimensions.

Not sure which part fits your treadmill? We can help identify the correct replacement based on your model number, serial number, or measurements.

Not sure which part fits your treadmill? We can help identify the correct replacement based on your model number, serial number, or measurements.

Need an update on your order? Have questions about shipping, returns, or refunds? Our team can help you track and manage your purchase.

We provide guidance on belt sizing, installation recommendations, and troubleshooting for treadmill parts.

For complex repairs, professional installation may be recommended.

Having this information ready helps us assist you faster.

If you are a technician, repair company, or gym owner, ask about our Service Provider Accounts for bulk purchasing and priority support.

fitnessparts.com is operated by Fitness Parts LLC. We're committed to helping you get the right parts and the right support when you need it.

Text is the fastest way to get an RMA or an answer. Mon–Fri 8am–5pm Central.

Prefer to write it out? Contact us.